Once automakers and their franchise dealers align on the need for a new integrated business process, there remains the always present challenge of getting the dealers’ system vendors to build the necessary updates. System vendors are challenged by the ongoing need to support various automaker initiatives while still developing and improving their own solutions. Outsourcing DSP management and certification to Oxlo solves these issues.

• Development and communication of the business process specifications to DSPs – resource intensive
• Management of the DSP integration development and certification – personnel and system investment
• Coordination of DSP roll-out to dealers

• Provide DSPs with easy to understand specifications
• Support DSP understanding of all business process requirements throughout the development process
• Manage the entire development process with current online status available at any time
• Thoroughly test all possible use cases end-to-end with each DSP to ensure a smooth roll-out
• Manage the pilot program with each DSP as part of a comprehensive certification process
• Facilitate the dealer roll-out process for each DSP, with current online status available at any time

• Reduce the time from concept to roll-out
• Implement Industry-leading integrated business processes
• Robust implementations with reliable roll-out
• Support for all dealer vendors with minimum resources
• Greater retail agility through tighter dealer collaboration
• Monitor and optimize business processes with reporting tools
• Ensure vendor conformance to enterprise standards
• Repeatable methodology for new process implementations or enhancements

For more information about the Oxlo Service Contract Management Solution, please click here.